Frequently Asked Questions
Everything you need to know about Flex Support
Flex Support provides short term access to our senior Unreal Engine developers between long term projects. This allows you to benefit from immediate expertise without the delays of procurement or onboarding.
Questions & Answers
Get clarity on how our expert engineering support can accelerate your project success
What tasks work best with Flex Support?
Flex Support excels at focused, time-bound tasks like bug fixing, performance optimization, technical onboarding, and system audits. Think of it as bringing in a specialist to solve specific problems or fill temporary gaps in your team's expertise.
How long are engagements?
Most Flex Support engagements run 1 to 4 weeks. This timeframe allows engineers to deliver meaningful impact while maintaining the flexibility that makes the service valuable. Extensions are possible based on engineer availability.
Can a Flex engineer transition to long term?
Yes, if both parties are interested and the timing works, a Flex Support engagement can transition to a longer-term arrangement. Contact your Tanglewood representative to discuss possibilities.
How quickly can they start?
Usually within a week. Because you're already a Tanglewood client, we skip the typical onboarding delays. Your Flex engineer can access your systems and start contributing immediately.
How does billing work?
Flex Support uses straightforward time and materials billing. You receive weekly reports showing hours worked and progress made. Rates are premium but reflect the senior level of expertise you're accessing.
What happens when availability ends?
We provide at least one week's notice before an engineer's availability ends. This gives time for knowledge transfer and transition planning. Your engineer will document their work and ensure a smooth handoff.
Why choose Flex over contractors?
Flex engineers are AAA-level developers who already understand professional game development workflows. They're backed by Tanglewood's delivery standards and have colleagues they can consult. No ramp-up time, no quality concerns.
What's included in the service?
You get the engineer's full attention during working hours, integration with your team's communication channels, regular progress updates, and knowledge transfer documentation. Code reviews and technical mentoring can be included based on your needs.
Still Have Questions?
We're here to help. Contact us directly or browse our available engineers to see how Flex Support can help your team.